Quality Improvement

• Improve quality and productivity?

• run your business more effectively?

• improve your leadership abilities and management skills?

• enhance your communications and relations with employees, customers, clients, and colleagues?

• create more options for yourself?

• build your future based on what's most important to you?

• balance your personal and professional life more successfully?

If you answered “yes” to any of the questions above, the Wayland Baptist University Center for Quality and Improvement (CQI) can help.

To survive in today's economic environment, organizations are becoming ever more aware of the enormous benefits of improved internal and external customer relations and continuous process improvement implementation.

WBU offers a Certification for Quality & Improvement that is rigorous in its focus on application and outcomes.  Specifically, the program will assure:

The Certification will consist of four (4) Core Workshops designed to assure each participant has an understanding and skill level required of those who work in quality-based organizations.  Participants will then select one focus area and strengthen their capabilities by completing a project relevant to their organizations’ and/or personal goals.

Workshops are a half-day to six days in length. The sessions are practical and participative and include pre-class and on-the-job assignments as well as in-session applications.  Workshops allow participants the opportunity to design and deliver “quality” business presentations. 

Through role playing and hands-on experience modeled to address the individual needs of the participants, this series of dynamic, high-powered, and effective programs  can equip CEOs and managers with the necessary foundation, training, and skills to develop a more productive, efficient, and profitable work environment to guide your organization into the new era of Continuous Improvement.     

Through consulting, coaching, and training programs we help business professionals and growing companies produce strong leaders, effective managers and high producers who are committed to quality.

Our programs are divided into the following four categories:

·         The Basics of Quality and Continuous Improvement—Setting personal goals